Contact Edinburgh Water Restoration

What should you do first when water gets into your house in Edinburgh?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If water is coming in from outside after heavy rain near the Big Blue River and Sugar Creek, move valuables to a higher floor and stay out of moving water.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will the team ask about your Edinburgh home?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• Whether water is under the house in the crawl space as well as inside.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Edinburgh date mostly from the 1940s to 1960s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• If there's a dog or other pet the crew should know about.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens on site after you call?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What should the crew know about homes in Edinburgh?

Much of the housing in Edinburgh dates from the 1940s to 1960s, and plumbing from that time is old enough that corrosion and joint leaks show up. Typical houses here are bungalow, cottage, Victorian and American Foursquare homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Older clay and cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. Some parts of Edinburgh sit low or near water, and outside water after a storm is handled differently from a plumbing leak. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Edinburgh?

Calls from these Edinburgh neighborhoods come to the same number:

• Toner Historic District · homes from the 1840s to 1950s, most with basements
• South Walnut Street Historic District · basements are common
• Edinburgh Commercial Historic District / Downtown Core · built mostly in the 1850s to 1940s, most with basements
• Timbergate Subdivision · built mostly in the 1990s to 2020s, most with basements
• Irwin Park Area / US 31 Corridor · basements are common

We also take calls from nearby Princes Lakes, Trafalgar, Hope, St. Paul and Whiteland. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Edinburgh?

Which company stands behind this page?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Edinburgh Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. Calls to the number on this page reach the same team at any hour.